Bosphorus Mobile, LLC (“us,” “we,” or “our”) operates the Psychic Sense website and mobile application (the “Service”). We respect our users’ privacy. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
This Privacy Policy (“Policy”) explains our policies regarding the collection, storage, use, transfer and disclosure of Personal Information when you use our Service. The Policy does not address our collection of Personal Information from other sources. The Policy applies to you if you are a user, Advisor or other visitor to our website and/or Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The Personal Information you provide us will be used to provide and improve the Service. By using the Service, you agree to our collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Policy, the terms used here have the same meanings as in our Terms of Use.
This privacy policy has been updated to comply with the EU’s General Data Protection Regulation (GDPR).
It is your responsibility to read this Policy. If you do not accept this Policy, you must not use the Service.
INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to purchase the Service and to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, or credit card or other financial information (“Personal Information”). If you are using the Service as an Advisor, you may be required to provide additional information, including, but not limited to, photo identification or other identity-verifying information and tax related documents, such as a Form W-9 or Form W-8BEN, that will be maintained in our databases. Even though you may provide us with credit card or other financial information, we do not handle, process, or store that information. Payment for our Service is processed through a carefully selected third party, such as PayPal or Stripe. Personal Information shared with third party payment services will be used only in accordance with the terms of the third party services. We retain sole discretion to choose another third party payment service.
You understand that you are providing us with this information voluntarily and it will be shared with third parties in connection with processing payment and the performance of the Service. Your Personal Information may also be used to send you updates regarding our company, to respond to your requests for information or customer service, or to inform you of other services or benefits that you may be interested in.
The following is a list of personal information collected by Psychic Sense:
• Email address
• Login name
• Full name
• PayPal payer ID PayPal email address IP address Geographic location Profile photo
• Live chat transcripts
• In-app messages
• Favorite advisors list
• Reviews
Information in your customer service inquiries
This information will be stored on third party partner servers (e.g. Amazon Web Services) for as long as your account is active. User data is hosted on servers belonging to third parties with whom we have signed Data Processing Agreements. All third party partners are GDPR-compliant. All communications on Psychic Sense are stored, and are used for analytics purposes, for quality assurance, and to maintain long term relationships between clients and advisors.
RIGHTS UNDER GDPR
Under certain circumstances, users based in the EU have rights under data protection laws in relation to your personal data, namely:
• Access, correction, update, or erasure of your data: You may have the right to request access, correction, update, or erasure in regards to any personal data we hold about you. We will consider your request in accordance with applicable laws.
• Restriction of processing your personal data. You may have the right to prevent or restrict processing of your personal data.
• Portability of your personal data. You may have the right to request transfer of your personal data to a third party, when technically feasible.
• You can exercise any of these rights by contacting us.
INFORMATION SHARING AND DISCLOSURE
Your personal information will be used primarily in connection with operating and facilitating the Service. However, we may send your Personal Information to other companies or people:
such as our subsidiaries and/or affiliates;
• when we have your consent to share the information;
• when we need to share your information to provide the Service;
• when we need to send the information to companies who work on our behalf to provide the Service;
• when we team up with another company to offer or provide products, services, contests, or promotions;
to perform data analyses (including market research); or
• when we respond to subpoenas, court orders or legal process; or find that your actions on our web sites violate the Terms and Conditions, or any of our usage guidelines for specific products or services.